Forum › Feedback › Zombaio.com is not working, nor is your contact email address [SOLVED]

Zombaio.com is not working, nor is your contact email address [SOLVED]

U
user_388
05 Jun 2013, 11:27

I just tried to upgrade. I went through the process twice.

When I select the confirm/authorization button/link, the page goes back to the beginning. It does not provide any feedback, good or bad or otherwise. I have never seen this happen with a payment processor except when it's no longer functional or when Citibank has identified the billing processor as a company with fraud reports. If the latter is the case, and it's erroneous, I've had Citibank manually approve such transactions. However, since there was no feedback from Zombaio, I don't even have the most minimal of information to work with citibank.

It is a valid CC, with citibank. I have a live feed to know when my card is charged. So far, no charges have been made.

I sent an email with the details to your contact address at your "Contact" page. I received a failure notice.

Sorry, we were unable to deliver your message to the following address.

:

Remote host said: 550 5.1.1 http://support.google.com/mail/bin/answer.py?answer=6596 n30si501400yhd.219 - gsmtp [RCPT_TO]

--- Below this line is a copy of the message.

Received: from [98.139.212.152] by nm45.bullet.mail.bf1.yahoo.com with NNFMP; 05 Jun 2013 16:16:29 -0000

Received: from [98.139.212.212] by tm9.bullet.mail.bf1.yahoo.com with NNFMP; 05 Jun 2013 16:16:28 -0000

Received: from [127.0.0.1] by omp1021.mail.bf1.yahoo.com with NNFMP; 05 Jun 2013 16:16:28 -0000

X-Yahoo-Newman-Property: ymail-3

Replies

A
admin
#1
05 Jun 2013, 14:09

First of all, thank you for taking the time to give your feedback. I do appreciate it.

I have just tested the contact email address and it works just fine. It is rather strange that you couldn't send an email to this address. I will further investigate this.

I will run some tests with zombaio, I see you are at least the second user that tries to upgrade without success, I am seriously considering another credit card processor.

Thank you! I'll get back to you with more info once I have it.

U
user_388
#2
05 Jun 2013, 15:47

I just re-tested the email with the same saved contact in yahoo, and this time it worked.

A
admin
#3
05 Jun 2013, 15:51

If you are still interested, please give zombaio another try. I have successfully tested the gateway.

Thanks!

A
admin
#4
05 Jun 2013, 16:08

Just received your premium confirmation, thank you for your support!

U
user_388
#5
05 Jun 2013, 16:08

Hi,

Success.

This time with the same card and info, it moved onto the next screen and processed.

The transaction has shown up at Citibank with 11.95 on my account.

Thanks :)

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